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FAQs

FAQs

Akelni.com is one of the fastest ways to order food, where food can be ordered from any restaurant available on the website in less than a minute. Choose from updated menus and your order will be received by the restaurant at the shortest time possible with zero errors thanks to our advanced technology.
Akelni.com keeps you away from waiting lists, busy lines, and poor network coverage. As a result, your order will be received by restaurants within seconds with all required details, in high quality, and at the shortest time and without any errors that may occur.
It takes just few seconds to be received, including all details and extras of the order (for example, adding mayonnaise or ketchup or anything added to the order).
Don’t worry, you will receive a message on your email or mobile phone that contains a number helps you recover your account. If you encounter any problems, you can contact our customer care at any time.
Each restaurant sets its own working hours and you can know whether the restaurant is working or not during your order.
You will not pay any additional charges when you order from Akelni. Moreover, you can enjoy exclusive promotions and discounts from Akelni app and website.
You can check your personal account to know whether your order has been confirmed or not.
To benefit from offers available on the website and special offers of restaurants as well as to avoid entering your data each time you use Akelni.com.
We really care about our customers’ interests and concerns, and we are honored to receive your suggestions through the available contact ways or direct chat.
When you click the name of your favorite restaurant, the restaurant page will be displayed where you can find the minimum value limit of delivery in the restaurant’s information section at the top of the page.
Go to "My Addresses" section in "My Account" page where you can add more than one address such as home or work addresses or any address where you frequently exist. And during order confirmation you can select which address you want to receive the order at.
You can go to your page and modify your personal data.
Simply go to "My Orders" section on "My Account" page and select the order from History list and reorder it.
You can cancel your order within 5 minutes after submitting it. But please note that you will not be able to cancel your order after that because the restaurant would be starting to prepare it. You may also cancel your order if it is late for 20 minutes after delivery time.
You can get the most recent offers of restaurants from "Offers" page on the Homepage.
You can directly speak with a customer care representative via chat during working hours every day or by calling our contact number or sending an email to info@akelni.com.