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Terms & Conditions

Terms & Conditions

To complete registration, user must agree on and comply with the following:

  • All the information and contact data provided during the registration process have to be correct. In case there is any incorrect or insufficient information or data, the user account will be blocked or suspended until he/she makes their contact information accurate. If contact information such as address or phone number is changed, the user must update his/her information immediately before making any new order from Akelni.
  • Choosing a username and a nickname must not violate the rules, ethical principles, traditions, and laws.
  • It is prohibited to create more than one account for the same person. If the user account is blocked or suspended by the administration of website, the user shall not create a new account without receiving a permission or contacting our customer care.
  • It is prohibited to publish, print, or distribute any information related to Akelni in an inappropriate, illegal, or unethical manner that could harm names of certain individuals or organizations.
  • We do not allow those who are under the age of 12 to register or create an account in order to protect all parties from any mistakes or damages.
  • It is not allowed to send any aggressive, threatening, or explicit content to our service representatives, and in case that happens, the account will be blocked or suspended.
  • It is prohibited to upload any viruses or malicious codes, and any person causes such damage will be considered as the sole responsible for it and shall pay compensations for all physical and moral losses he/she caused.
  • It is prohibited to collect personal information from Akelni website or to use advanced connection systems on the website for commercial purposes or for any other reason or to publish or distribute any connection codes with another network on the internet.
  • It is prohibited to send any information or programs that may cause damage to the information or software of users’ devices.
  • It is prohibited to use any service provided by Akelni for commercial or promotional purposes without approval from the website administration.
  • It is prohibited to use the website or the application for any action that is illegal, misleading, or harmful to our service providers.
  • The user can cancel or modify the order within 5 minutes maximum from submitting it on our website or application by calling customer care or directly from the application. The user also has the right to cancel the order if it is late on delivery for more than 20 minutes. We are exerting all possible efforts to ensure right prices and specifications; however, we have the right to cancel any order that contains incorrect information.
  • All prices on the website represent the prices included in the menus of the participating restaurants and we care about updating the data of these menus whether it is related to prices, items, or offers.
  • Akelni.com is an inclusive electronic website designed to facilitate the delivery of orders online. The purpose of this website is to provide simple and convenient service to clients by making them connected to restaurants that provide delivery service in their own area. The interactive food menus allow clients to choose their preferred meals and dishes easily and quickly. However, Akelni does not sell or interfere in anyway in the production, manufacture, or preparation of any food produced by the included restaurants. These restaurants are the only responsible parties for abiding by the laws, regulations, systems, standards, and criteria related to the preparation, cooking, selling, marketing, and safety of food.
  • We shall not be liable for the failure or delay of food delivery, as such cases are out of our control or may be due to unexpected events that we cannot handle even if we show the due diligence and care.
  • If a restaurant delivers to you an incorrect order in terms of description or quantity then you have the right to reject this order and we will contact the restaurant to avoid such mistakes in the future.
  • We have shown a high level of care to ensure that the information available on this website are correct and free of mistakes and we apologize for any mistake or inattention that may happen.
  • By accepting these terms and conditions of use, you agree that we are not liable for any responsibility that may arise due to your misuse of information.
  • We do not guarantee that the use of the website will be free of errors or proper for its purposes at all times or that the server or website are free of malfunction or work perfectly at all times, and we promise to fix any error that may occur. The service is expected to be temporarily suspended at certain times due to necessary updates or modifications.
  • If we made urgent modifications on these terms, we will let you know about the modified terms and provide a notifying comment before you continue to use Akelni service. If you continue to use the service after viewing the modifications, it means you agree on the modified conditions, policies, or guidelines.
  • If you have any compliant, questions, or suggestion to get the best service, please call us on customer service numbers 01212127312 or email us on info@akelni.com
  • These terms and conditions apply to the website of Akelni.com and all of its applications on all operation systems and devices.